Terms and Conditions

Reimagine Well™: Terms and Conditions
Updated: January 22, 2016

Please read these terms carefully before using ReimagineWellCommunity.com (the "Site"). ReimagineWellCommunity.com provides this Site to you and these Terms and Conditions (“Terms and Conditions” or “Agreement”) apply to this Site. By accessing and using this Site you indicate your acknowledgment and acceptance of these Terms and Conditions. These Terms and Conditions govern the use of this Site and are subject to change without notice and bind you if you continue to use this Site. Therefore, if you are a regular User of this Site, please review these Terms and Conditions regularly.

By completing the registration process, you are stating that you are at least 13-years-old, and that you agree to these Terms and Conditions. ReimagineWellCommunity.com reserves the right to deny access to children under the age of 13 in order to comply with our privacy regulations. Please read these Terms carefully. If you do not agree with any of these Terms or Conditions, do not access or otherwise use this Site or any information or content contained on this Site. Your access to, registration on, and use of this Site constitutes your agreement to abide by each of the Terms and Conditions set forth below.

In registering with us, you agree to provide accurate, current and complete information about yourself, and to update that information if it changes; if you don't, we have the right to terminate any Bridge Plans you have created and prevent you from using our Site. On ReimagineWellCommunity.com, you may register as a “Patient,” “Caregiver,” “Individual,” or a “Healthcare Professional.” As a registered ReimagineWellCommunity.com user, you will be responsible for your Bridge Plan and be able to post content via the Tips4Life section and Blogs. As part of the ReimagineWellCommunity.com registration process for My Bridge 4 Life users, you will choose a user name and password. It is your responsibility to keep this password confidential. If you discover that someone is using your password or account without your consent, or you discover any other breach of security, you agree to notify us immediately at support@ReimagineWell.com. You are solely responsible for any and all use of your account.

Member Conduct:
We mechanically screen and physically review for objectionable information transmitted or shared by Members on our site. We reserve the right (but have no duty) to monitor the screened content and, if considered objectionable in our sole discretion, to remove the information and/or remove the Bridge Plan from our system at any time without notice. If we identify that a user is promoting a product or service without our expressed permission, the posting will be deleted and the user may be blocked and denied access to their ReimagineWellCommunity.com account.

To help ensure that everyone's experience at ReimagineWellCommunity.com is a positive one, we have certain rules for conduct, which you must agree to follow in using our Site. You agree to:

  • Obtain express permission from the patient and/or legal guardian of the patient before creating a Bridge Plan and posting any personal or medical information about this person. Upon request, you shall provide ReimagineWellCommunity.com with proof of that permission.
  • Follow all local, state, national and international laws and regulations.
  • Be responsible for all acts that occur under your account or password, including any content transmitted or broadcast through your account or any activities occurring on any Bridge Plan that is administered under your account. This includes maintaining the accuracy of any information you post on your Bridge Plan.
  • Never publicly post private medical information that violates any HIPPA or other medical information policies.


To assist you in posting content on ReimagineWellCommunity.com, please adhere to the following guidelines:

Be Courteous.
Posts should be positive, helpful and supportive in nature. Do not post any content (including photos) that are illegal, threatening, abusive, defamatory, libelous, obscene or otherwise inappropriate or offensive.

Be Respectful to your Healthcare Facility and Team.
Posts should not contain defamatory or libelous remarks about your healthcare facility or members of the healthcare staff. If you have concerns about the care you are receiving, a Patient Relations Representative is available at all healthcare facilities to provide personal assistance. Contact My Bridge 4 Life if you need help locating the Patient Relations Representative at your facility.

Represent Yourself Truthfully.
Do not impersonate another person or misrepresent your affiliation with any person or entity. Posts should not contain any fraudulent, misleading or deceptive information.

Protect your Privacy.
Avoid posting personally identifiable information such as telephone numbers and addresses and other information that you do not wish to be publicly accessible within a Bridge Plan. Be particularly cautious when posting information about children.

No Marketing or Soliciting.
Do not harvest e-mail addresses for the purpose of mass mailing members or post information with the intent to market and solicit for unauthorized advertising, products and services.

Report Abuse.
It is every member’s responsibility to report any offensive or otherwise inappropriate behavior or posts to support@ReimagineWellCommunity.com,. If possible, ReimagineWellCommunity.com will investigate the issue as appropriate in response to your report.

For Healthcare Professionals
You agree to provide accurate and truthful information including the name or your organization or practice, the focus of your organization or practice; a brief description of what your organization or practice does; your role and title there, and the web URL for the organization or practice.

You also agree that you will not:

  • Transmit through this Site any unlawful, harassing, abusive, threatening, harmful, obscene, defamatory, libelous, tortuous, or otherwise objectionable content;
  • Use your Bridge Plan as a mechanism to defame our service or any of its officers, directors, employees, agents, information providers, or healthcare facility sponsors;
  • Post any information that is fraudulent, misleading, or deceptive;
  • Take or post any photographs of hospital staff or physicians without their express written consent;
  • Copy, broadcast, distribute, or otherwise use any content provided by others, in a manner that is unlawful, harassing, abusive, threatening, harmful, obscene, libelous, tortuous, or otherwise objectionable;
  • Transmit any content that might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others;
  • Collect information about others without their consent;
  • Harvest e-mail addresses for the purpose of mass mailing Members or post information with the intent to market and solicit for unauthorized advertising, products, and/or services;
  • Reveal personally identifiable information about children;
  • Interfere with or disrupt this Site’s services, computer systems, servers or networks, or violate the regulations or policies of such networks;
  • Transmit any content containing viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful programs;
  • Attempt to gain unauthorized access to this Site or services, others' accounts or computer systems or networks connected to this Site, through password mining or otherwise;
  • Engage in any systematic extraction of data or data fields, including without limitation e-mail addresses;
  • Provide false information on your registration form, impersonate any person or the voice of any person, or otherwise attempt to mislead others about your identity or the origin of a message or other communication;
  • Transmit junk mail, spam, chain letters, or other unsolicited bulk e-mail or duplicative messages;
  • Sell access to or use of any services available on this Site;
  • Interfere with anyone's use or enjoyment of this Site.
  • You will report any offensive or otherwise inappropriate content or behavior to support@ReimagineWell.com.

Confidentiality of User Communications:
Except as required by law and in accordance with the ReimagineWellCommunity.com Privacy Pledge, ReimagineWellCommunity.com will use commercially reasonable methods to maintain the confidentiality of all Member communications which contain personal Member information and which are transmitted directly to ReimagineWellCommunity.com,. For Site administration purposes, this Site may need to view personally identifiable information. Only employees of ReimagineWellCommunity.com may view this information for the express purpose to improve the functionality of this Site and the individual Bridge Plans. In addition, ReimagineWellCommunity.com reserves the right to monitor your content for adherence to our Terms and Conditions.

Members should be aware that third-party linked sites might contain confidentiality provisions that differ from the provisions provided herein. ReimagineWellCommunity.com is not responsible for such provisions, and expressly disclaims any and all liability related to such provisions. ReimagineWellCommunity.com does not knowingly collect personal information regarding children.

Communications from ReimagineWellCommunity.com
By using this service, you agree to receive communications from ReimagineWellCommunity.com that are necessary to the use of the service. Examples of these communications include, but are not limited to, welcome notices, educational e-mails and e-mails regarding any changes to the service. A convenient link or instructions will be provided on such e-mails for recipients to remove themselves from these communications.

From time to time we may send you messages through the My Bridge 4 Life service from our sponsoring organizations in order provide you with information about that organization’s services or programs, which may be of interest to you. Messages may include information about the organization’s charitable foundation and opportunities for giving to support its mission. Usage of the ReimagineWellCommunity.com service constitutes acknowledgement and agreement that such messages may be received.

This Site, including images, text, audio and other components therein ("Materials") are copyrighted materials owned by ReimagineWellCommunity.com and protected by worldwide copyright laws and treaty provisions. Elements of this site are also protected by copyright, trademarks, trade dress and other laws and may not be copied or imitated in whole or in part. Materials and elements, including, but not limited to, names, trademarks, logos, graphics, sounds or images may not be used, copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed, in any way without ReimagineWellCommunity.com’s express prior written permission. Except as expressly provided herein, ReimagineWellCommunity.com does not grant any express or implied right to Members under any patents, copyright, trademarks, or trade secrets.

You represent and warrant that all Submissions you provide to ReimagineWellCommunity.com are exclusively owned by You and do not infringe on any person’s intellectual property rights (including, but not limited to copyrights, trademarks, service marks, or any other proprietary, publicity, or privacy rights). This Site does not claim any ownership in any photographs, images, video, works of authorship, or other materials (“Submission”) submitted by you.   The site does share a non-exclusive right or license to use your content for the following purposes:

  • Completing or supporting a program activity to better help a patient, caregiver, or supporter navigate the illness journey from diagnosis to wellbeing
  • Web site and system administration
  • Research, analysis, reporting, and sharing of non-personal information for the purpose of promoting the MB4L wellness platform and/or group learnings and information that has the potential to improve patient health outcomes


No Warranties
This Site is distributed on an "as is" or “as available” basis. ReimagineWellCommunity.com makes no representations or warranties regarding the accuracy, reliability or completeness of this Site’s content, whether posted by ReimagineWellCommunity.com, by a third-party user of the Site, or the content of any site linked from this Site. To the extent permissible by applicable law, ReimagineWellCommunity.com, and their sponsors disclaim all warranties, express or implied, including, but not limited to, non-infringement, warranties of title, implied warranties of quality, performance, merchantability, fitness for a particular purpose, security and accuracy. Further, ReimagineWellCommunity.com does not warrant that this Site or the server that makes it available is free of computer viruses.

You expressly warrant and agree that any material downloaded or otherwise obtained through the use of this Site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or network or any loss of data that results from the download of any such material.

Updates and Errors
ReimagineWellCommunity.com does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this Site. The documents and related graphics published on this Site could contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein. ReimagineWellCommunity.com or their respective suppliers may make improvements and/or make changes in the product(s) and/or the program(s) described herein at any time.

ReimagineWellCommunity.com has no duty to update this Site or the content hereof and ReimagineWellCommunity.com shall not be liable for any failure to update such information. You agree that ReimagineWellCommunity.com, and any of their officers, directors, employees, agents, information providers, or sponsors will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential or incidental damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of this Site, or a linked site or with the delay or inability to use the Site or a linked site, even if ReimagineWellCommunity.com was made aware of the possibility of such damages. Some jurisdictions either do not allow or place restrictions upon the exclusion or limitation of damages in certain types of agreements; for these jurisdictions, the aforementioned limitation on liability shall be to the maximum degree permitted by applicable law. If, not withstanding the above, liability is imposed upon ReimagineWellCommunity.com, then you agree that ReimagineWellCommunity.com’s total liability for any or all of your losses or injuries from ReimagineWellCommunity.com’s acts or omissions, regardless of the nature of the legal or equitable claim, shall not exceed $100.

This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your Internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. ReimagineWellCommunity.com cannot and does not guarantee continuous, uninterrupted or secure access to the Site. Furthermore, you agree to indemnify ReimagineWellCommunity.com against liability for any and all use of the Site.


Although ReimagineWellCommunity.com will attempt to address any problems or concerns regarding its service, if you continue to be dissatisfied with this Site or services or the content available thereon, or with any of these Terms and Conditions, your only remedy is to discontinue using ReimagineWellCommunity.com,.

Limitation of Liability for Services Provided by Sponsored Hospitals / Support Organizations / Partner Businesses
You understand that ReimagineWellCommunity.com may provide you with information about hospitals or other organizations and businesses that provide their own goods or services. ReimagineWellCommunity.com, any of their officers, directors, employees, agents, or information providers hereby disclaim any liability, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential or incidental damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the goods or services provided by any third party identified on this Site, including without limitation, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such dealers and you hereby exonerate ReimagineWellCommunity.com from any liability with respect to the same.

The Site Should Not Be Substituted for Professional Advice
Any and all ReimagineWellCommunity.com content should not be substituted for professional advice. Healthcare facilities and other entities that sponsor our service disclaim any liability for the content provided by ReimagineWellCommunity.com Members and third parties. The goal of My Bridge 4 Life is to provide accurate, credible, and reliable information on our site, however, it is important to understand that all medical content that comes from third parties is provided for educational purposes only. Information, communications, and materials available on this Site are not and should not be considered professional healthcare advice. Nor should you assume that information on a particular topic is complete. While the content provided through this Site is updated frequently, healthcare information changes rapidly and consequently some information on this Site may be slightly out of date, or in the case of certain content sources, historic in nature. You therefore, should not substitute information contained on this Site for consultation with qualified healthcare professionals; nor should you rely solely on information contained on this Site in rendering a diagnosis or considering a course of treatment.

This Site is Not Engaged in the Practice of Medicine
This Site is designed to promote communication and education regarding and concerning health care information. This Site and its sponsors are not engaged in offering any medical advice on this Site. This Site and their sponsors are not responsible for any medical information generated through Tips4Life, Bridge Plans, or Bridge-inspired chat rooms, forums, message boards and/or news groups. This Site cannot be held responsible for the medical content of any of the sites linked from this Site. No medical information obtained through this Site should be used to diagnose or treat any health ailment or disease. Please consult your physician or health care provider if any questions arise regarding your condition. ReimagineWellCommunity.com expressly disclaims any and all responsibility for any consequences related, directly or indirectly, to any use, misuse or interpretation of this Site or any other information provided or omitted in connection therewith and you agree to indemnify, defend and hold harmless ReimagineWellCommunity.com there from.

Jurisdiction and Venue
This Site is controlled and operated by MyBridge4Life, llc from its offices within the United States of America. Any claim relating to this Site shall be governed by the internal substantive laws of the state of California. You and MyBridge4Life,llc agree to submit to the personal and exclusive jurisdiction of the courts located within the state of California. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Site or these Terms and Conditions must be filed within one (1) year after such claim or cause of action arose.

You understand and agree that all claims, disputes or controversies between you and MyBridge4Life,llc and their parent, affiliates, subsidiaries or related companies, including but not limited to tort and contract claims, claims based upon any federal, state, or local statute, law, order, ordinance, or regulation, and the issue of arbitrability, shall be resolved by final and binding arbitration at a location determined by the arbitrator (who shall be selected by ReimagineWellCommunity.com,). Any controversy concerning whether a dispute is arbitrable shall be determined by the arbitrator and not by the Court. Judgment upon any award rendered by the arbitrator may be entered by any State or Federal Court having jurisdiction thereof. This Arbitration Contract is made pursuant to a transaction in interstate commerce and its interpretation, enforcement and proceedings hereunder shall be governed by the Federal Arbitration Act (“FAA”). Neither You nor us shall be entitled to join or consolidate claims in arbitration by or against other consumers or arbitrate any claim as a representative of a Member of a class or in a Private Attorney General capacity. The Parties voluntarily and knowingly waive any right they have to a jury trial.

Linked Internet Sites
ReimagineWellCommunity.com prohibits caching, unauthorized hypertext links to this Site and the framing of any materials available through this Site. The unauthorized sale of products or services and related payment hypertext links are prohibited on this Site. ReimagineWellCommunity.com reserves the right to disable any unauthorized links or frames and specifically disclaims any responsibility for the contents of any other Internet sites linked to this Site. Access to any other Internet sites linked to this Site is at the Members’ own risk. Members should be aware that linked sites may contain rules and regulations, privacy provisions, confidentiality provisions, transmission of personal data provisions, and other provisions that differ from the provisions provided on this Site. ReimagineWellCommunity.com is not responsible for such provisions, and expressly disclaims any and all liability related to such provisions. Information and links for the purposes of making donations to funds that are established to provide support for ReimagineWellCommunity.com and Members are permissible. Members are advised to donate at their own risk. ReimagineWellCommunity.com is not responsible for donation requests or payment links posted by Members and expressly disclaims any liability related to donation related links on any Bridge Plans.

Violation of Terms and Conditions
ReimagineWellCommunity.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access from a particular Internet address to this Site. ReimagineWellCommunity.com operates this Site and reserves the right to change these Terms and Conditions at any time and from time to time without notice. The failure of ReimagineWellCommunity.com to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. The section titles herein are for convenience only and have no legal or contractual effect.

Entire Agreement
These Terms and Conditions, the Privacy Policy, and other policies ReimagineWellCommunity.com may post on this Site constitutes the entire Agreement between ReimagineWellCommunity.com and you in connection with your use of this Site, any products or services offered on this Site, and the Content, and supersede any prior versions of the Terms and Conditions, if applicable. ReimagineWellCommunity.com may update these Terms and Conditions from time to time by posting revised Terms and Conditions on this Site, without notice to you, and your subsequent use of this Site is governed by those new Terms and Conditions. The Terms and Conditions are effective until terminated by ReimagineWellCommunity.com,. In the event of termination, the Proprietary Rights, Disclaimers, Limitations of Liabilities, and Governing Law provisions set forth in these Terms and Conditions will survive. In the event of a conflict between any other notice, policy, disclaimer or other term contained in this Site, these Terms and Conditions will control. If any provision is deemed to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.